Frequently Asked Questions

Proof of a paid (or approved instalment) private medical insurance policy from a Canadian insurer or OSFI-authorized foreign insurer, with at least $100,000 of emergency coverage, valid for one year from entry, covering health care, hospitalization and repatriation.

Typically hospitalization, physician and surgeon fees, walk-in clinic visits, X-rays, ultrasound and lab tests, prescription drugs, ambulance, emergency dental, repatriation and funeral costs, and sometimes side trips outside Canada. Review each plan's limitations and wording.

The amount your parents pay toward a covered claim before the insurer pays. Deductibles are the policyholder's responsibility; choosing a higher one lowers the premium.

Yes, with insurers that offer approved instalment plans.

A policy can usually be cancelled for a full refund before its effective date. After it starts, partial refunds for early return are typically available if there have been no claims, less an administration fee.

With proof of visa refusal, most insurers refund the full premium. Without proof, a cancellation fee may apply.

Any medical condition that existed before the policy start date — for example high blood pressure, diabetes, heart conditions, arthritis or epilepsy. Coverage depends on age and the condition being stable for the insurer's required period. Discuss your family's health history with a licensed advisor.

Go to the nearest emergency room or call 911, then call the insurer's 24/7 assistance number on the policy as soon as possible. Many policies require you to notify them within a set time.

Pankaj Bhatia and his team help you gather receipts and forms and follow up with the insurer.

Term life covers a set period at low cost; whole life covers your whole life with guaranteed premiums and cash value.

Lump-sum critical illness benefits from a personally owned policy are generally received tax-free in Canada.